Question 1

How do urgent care virtual visits work?

Accepted Answer

You’ll connect with a licensed healthcare provider through a secure phone or video appointment. Your provider will review your symptoms and health history, answer questions, and recommend treatment, testing, prescriptions, or in-person care when appropriate.

Question 2

What are the limitations of urgent care telehealth?

Accepted Answer

Telehealth cannot replace every hands-on examination, test, or procedure. Some symptoms and injuries require an in-person evaluation, and medical emergencies should always be directed to 911 or the nearest emergency department.

Question 3

Is it cheaper to go to urgent care or use telehealth?

Accepted Answer

Telehealth is often less expensive than an in-person urgent care visit, while also eliminating travel and waiting-room time. Your actual cost will depend on the provider, services needed, insurance coverage, and whether follow-up testing or in-person care is required.

Question 4

Can a virtual urgent care provider prescribe antibiotics?

Accepted Answer

A provider may prescribe antibiotics when they are medically appropriate for a suspected bacterial infection. Antibiotics do not treat viral illnesses and are never guaranteed. Testing or an in-person examination may sometimes be necessary.

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